Context

Transit provider was seeking to bring greater efficiency to managing the existing manual and complex system access validation processes. There was also a need to reduce the manager time and expenses inherent in reviewing more than 500,000 entitlements and access rights.

What we did

• Reviewed and assessed the current IAM environment with respect to future business requirements.
• Established target state operating model for transit provider to scale its services
• Laid out 5 year roadmap for accomplishing growth vision.

Outcome

• IAM strategy was developed in support of the transit authority’s future growth plans.
• Existing processes were analyzed in order to identity bottlenecks in the account lifecycle which lead to creation and modification of 70+ provisioning workflows.
• User onboarding/offboarding cycle time was significantly improved.
• Transit authority is reviewing prioritized list of target systems and existing IAM infrastructure as result of he IAM strategy.

 

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